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Easy 30 Day Return Policy
Return for Credit: Receive in-store credit which can be used towards the purchase of any items we offer for up to 30 days from the day that the product was delivered. Store credit is good for one year from the date that it is issued.
Replacement: We offer replacement of any defective, dead on arrival or non operational item purchased. We must receive the item within 14 day from the date that the product was delivered. When we receive the item we will ship a new item back to you. Please make sure you follow the packaging and RMA guidelines below.
Return for Refund: Receive a refund within 14 days from the date that the product was delivered. This policy is firm. Please do not purchase from this site if you do not accept the refund limitations.
EyeSpySupply.com considers any item returned to us for any reason to be a return. This includes unclaimed packages that were shipped to buyer and returned due to no signer or any other reason. EyeSpySupply.com is not responsible for any shipper errors or errors made by the customer while completing checkout information at time of purchase. Most products are returnable within 30 days of the date that the customer receives the product. The customer must request an RMA number via the RMA request form found at the bottom of this page before returning the item.
All returns must have an RMA (Return Merchandise Authorization) Number or they will be refused and returned at the sender's expense. To request an RMA please complete the RMA request form found at the bottom of this page . Upon completing the RMA Request you will receive instructions on where and how to return the spy equipment to us for processing. All returns must have the RMA # clearly marked on the outside of the package. All RMA numbers are valid for 14 days.
All returned products must be in their original condition, with all original materials including all packaging, manuals, warranties, accessories, security seals, and shrink wrap. We must receive your item back within 30 days of the date when the item was originally received by the customer. Please allow us up to 10 business days from the time we receive your return to process a credit. Merchandise returned with missing items are not eligible for a refund and will be returned to customer at the customer's expense.
Limitations and Customer Responsibilities For Any Return, Exchange, Replacement or repair:
RMA Numbers: It is the customers responsibility to clearly list the RMA (Return Merchandise Authorization) number on the outside of the shipping container. This number is provided when you submit the RMA request form at the bottom of this page. We will then send you an email with your return instructions. Packages that arrive without an RMA must be sent back to the customer because we have no way of tracking its repair or return. To request an RMA# you must submit your request via the form at the bottom of this page.
After your request is processed (within one business day) we will reply to you via email with return instructions and your RMA #. All RMA numbers are valid for 14 days.
Packaging: It is the customers responsibility to properly package the item being returned to prevent any damage while in transit to our facility.
Shipping costs: The customer is responsible for all shipping costs to return the item us.
Items damaged during return shipping: It is the customers responsibility to make sure the items are returned complete. It is also the customers responsibility to properly package the items and return the items undamaged, therefore we highly recommend insuring the items for shipping with the shipping company. The customer will be charged for damaged equipment.
Modified Equipment: If equipment is clearly abused or modified by the customer it will not be eligible for return or covered under standard warranty policies and the customer will be charged for any services provided or equipment replaced.
International Returns: For International returns (Outside of the United States, including Puerto Rico) any duties or brokerage fees are the sole responsibility of the customer. We cannot calculate the costs associated with importation fees or customs brokerage charges; this varies depending on your location and the laws of your country.
What Cannot be Returned
All Sales are Final on these items:
- Sexual Activity Testing Kits
- Software Products and Smart Phone Apps (Including but not limited to Paraben Sticks, Cell Phone RECON, Spy Cobra, Spy Cobra Deluxe, DiscoverIt, RecoverIt, Cell Phone Spy)
- Flash Memory Items (SD Cards, Micro SD Cards, Flash Drives, etc) that have been opened
- Custom-Made or Special Order Products, such as:
*Audio versions of SleuthGear products
*Custom-Built Special Order Products
- Body-Worn products that may be contaminated accessories (e.g. headsets, in ear microphone, etc)
- GPS and Counter-Surveillance Products such as:
*GPS Cases
*Peep Hole Reverser Lenses
*Camera Detectors
*Camera Hunters
*RF Detectors
*Bug Detectors
*White Noise Generators
*Audio Jammers
Click Here to Fill out the RMA Request Form
Restocking and Other Fees
Returns for refund, exchange or store credit are subject to a restocking fee of up to 20%, credit card processing fees, and our original shipping and handling fees, even if the free shipping promotion was used with the original purchase.
After 30 days from the date of delivery: After 30 days from the delivery date the Warranty policies and procedures apply. No refunds or store credit will be issued after this date.
Please do not ship returns to the address below.
All returns must have an RMA (Return Merchandise Authorization) Number or they will be refused and returned at the sender's expense. Upon completing the RMA Request you will receive instructions via email on where and how to return the product to us for processing. All returns must have the RMA # clearly marked on the outside of the package. All RMA numbers are valid for ten days.
All returned products must be in their original condition, with all original materials including all packaging, manuals, warranties, accessories, security seals, and shrink wrap. We must receive your item back within 14 days of the date when the item was originally received by the customer. Please allow us up to 10 business days from the time we receive your return to process a credit. Merchandise returned with missing items are not eligible for a refund and will be returned to customer at the customer's expense.
Click Here to Fill out the RMA Request Form
Our contact information
By email
support@eyespysupply.com.com
By standard mail:
Spy Supply
107 E Hill ST
Keller, TX 76248
By phone:
888-234-4579 (between 10 a.m. and 6 p.m. U.S. central time zone)
