10am-6pm CST
Answers to most common questions
previousHome  ||  Policies

Eye Spy Supply Store Policies

The Basics
We accept the following methods of payment: Visa, MasterCard, Discover, American Express, Paypal, Personal Checks and Money Orders. All prices are listed in US Dollars. We also accept International orders. If you wish to pay by another means not listed above please contact us to make arrangements.

Shipping - Most items ship the same business day when the order is placed before 2 PM central standard time. Free domestic ground shipping on all U.S.A. orders. We Ship to The USA and all US territories, and Canada. More Details

Returns - Easy 30 day return policy. More Details

Privacy - We've partnered with world leaders in technology and security to provide you with an easy to use fully secure on-line shopping experience. We will never sell, rent or give your personal information away. You're always protected when you shop our Online Store. More Details

Warranty - All of the products that we carry are covered by a 90 day EyeSpySupply.com warranty and the manufacturers warranty. We also offer a one year extended warranty . More Details

Shipping
Most orders Placed before 2pm are shipped on the same business day. Please note we operate on US Central Time. Under the terms of sale, unless specifically stated otherwise in the product description, we reserve the right to ship within 5 business days. All items become your property upon pick-up by or delivery to the shipping carrier. We are not responsible for the transit time or delays caused by UPS, FedEx, USPS or any other carrier. We are not responsible for any item(s) lost or damaged in transit.

We ship to the address you provide and use the shipping method you select. Items returned as undeliverable may be resent upon payment by Customer of additional shipping charges. We may substitute the same service type from FedEx, US Postal service for UPS or vice versa at our discretion.

Customer must inspect all goods upon receipt and notify us within 5 business days if any products are missing or damaged. If a lost or damaged shipment is insured, we will initiate a claim on your behalf. If damaged, you must preserve the package and contents for inspection by the shipper’s claims agent.

UPS/FedEx cannot deliver to PO Boxes. We may substitute USPS Priority Mail delivery for UPS/FedEx shipments if the cost is similar, otherwise additional shipping will be due or a street address must be provided. USPS shipments may ship the next business day due to the postal services unpredictable pick up times.

All packages are sent signature required, no exceptions. No Local Pick-Up. No 3rd party shipping accounts. If you pay using PayPal we will ship to your PayPal registered address as listed on the PayPal transaction page. If your PayPal registered address (confirmed or not) is not correct, please update your PayPal account prior to order.

Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. The IC3, FBI and U.S. Secret Service are responsible for investigating Internet Fraud Cases. Fraudulent information will be provided to the issuing bank, shipping carriers and networked with all involved parties.

International Buyers - Please note USPS Global Priority Mail does not provide web tracking and packages cannot be insured.

International customers are responsible for any import and/or customs fees, tariffs or taxes.

International orders are subject to a 7 day holding period to verify credit card.

Sorry but we only ship to Canada and The USA. All orders will be canceled.


Today's spy equipment specials

Returns
EyeSpySupply.com considers any item returned to us for any reason to be a return. This includes unclaimed packages that were shipped to buyer and returned due to no signer or any other reason. EyeSpySupply.com is not responsible for any shipper errors or errors made by the customer while completing checkout information at time of purchase. Most products are returnable within 30 days of the date that the customer receives the product. The customer must request an RMA # via the RMA request form found here before returning the item.

All returns must have an RMA (Return Merchandise Authorization) Number or they will be refused and returned at the sender's expense. To request an RMA please complete the RMA request form found here . Upon completing the RMA Request you will receive instructions on where and how to return the product to us for processing. All returns must have the RMA # clearly marked on the outside of the package. All RMA numbers are valid for 14 days.

All returned products must be in their original condition, with all original materials including all packaging, manuals, warranties, accessories, security seals, and shrink wrap. We must receive your item back within 30 days of the date when the item was originally received by the customer. Please allow us up to 10 business days from the time we receive your return to process a credit. Merchandise returned with missing items are not eligible for a refund and will be returned to customer at the customer's expense.


Return for Credit: Receive in-store credit which can be used towards the purchase of any items we offer for up to 30 days from the day that the product was delivered. Store credit is good for one year from the date that it is issued.

Replacement: We offer replacement of any defective, dead on arrival or non operational item purchased. We must receive the item within 14 day from the date that the product was delivered. When we receive the item we will ship a new item back to you. Please make sure you follow the packaging and RMA guidelines below.

Return for Refund: Receive a refund of the total sale price within 14 days from the date that the product was delivered. This policy is firm. Please do not purchase from this site if you do not accept the refund limitations.

Limitations and Customer Responsibilities For Any Return, Exchange, Replacement or repair:


RMA Numbers: It is the customers responsibility to clearly list the RMA (Return Merchandise Authorization) number on the outside of the shipping container. This number is provided when you submit the RMA request form at the bottom of this page. We will then send you an email with your return instructions. Packages that arrive without an RMA must be sent back to the customer because we have no way of tracking its repair or return. To request an RMA# you must submit your request via the form at the bottom of this page.

After your request is processed (within one business day) we will reply to you via email with return instructions and your RMA #. All RMA numbers are valid for 14 days.

Packaging: It is the customers responsibility to properly package the item being returned to prevent any damage while in transit to our facility.

Shipping costs: The customer is responsible for all shipping costs to us.

Damaged items during return shipping: It is the customers responsibility to make sure the items are returned complete. It is also the customers responsibility to properly package the items and return the items undamaged, therefore we highly recommend insuring the items for shipping with the shipping company. The customer will be charged for damaged equipment.

Modified Equipment: If equipment is clearly abused or modified by the customer it will not be eligible for return or covered under standard warranty policies and the customer will be charged for any services provided or equipment replaced.

International Returns: For International returns (Outside of the United States, including Puerto Rico) any duties or brokerage fees are the sole responsibility of the customer. We cannot calculate the costs associated with importation fees or customs brokerage charges; this varies depending on your location and the laws of your country.


What Cannot be Returned

All Sales are Final on these items:

  •  Sexual Activity Testing Kits
  •  Software Products and Smart Phone Apps (Including but not limited to Paraben Sticks, Cell Phone RECON, Spy Cobra, Spy Cobra Deluxe, DiscoverIt, RecoverIt, Cell Phone Spy)
  •  Flash Memory Items (SD Cards, Micro SD Cards, Flash Drives, etc)
  • Custom-Made or Special Order Products, such as:
               *220V/PAL versions of SleuthGear products
               *Audio versions of SleuthGear products
               *Custom-Built Special Order Products
  •  Body-Worn products that may be contaminated (e.g. headsets, in ear microphone, etc)    Accessories
  •  GPS and Counter-Surveillance Products such as:
                *Activated GPS Tracking Devices
                *GPS Cases
                *Peep Hole Reverser Lenses
                *Camera Detectors
                *Camera Hunters
                *RF Detectors
                *Bug Detectors
                *White Noise Generators
                *Audio Jammers

Restocking and Other Fees

Returns for refund, exchange or store credit are subject to a restocking fee of up to 20%, credit card processing fees, and our original shipping and handling fees, even if the free shipping promotion was used with the original purchase.

After 30 days from the date of delivery: After 30 days from the delivery date the Warranty policies and procedures apply. No refunds or store credit will be issued after this date.

RMA request form found here
Privacy
Our site uses the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to maintain a very high level of security. We guarantee that your payment information will be safe when you place an order at eyespysupply.com . Our site is protected by the most powerful encryption technology currently available. Your Credit Card is completely safe and is removed from our online systems after 30 days.

This means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at eyespysupply.com

We've partnered with world leaders in technology and security to provide you with an easy to use fully secure on-line shopping experience. We will never sell, rent or give your personal information away. You're always protected when you shop our Online Store.

Warranty
Our 90 Day warranty starts the date of purchase. Any item which is defective or nonoperational can be sent back for repair or replacement. The shipping cost to us is the customers responsibility. It is the customers responsibility to make sure the item is properly packaged for shipping and is received by us undamaged. We will not warranty items which have been damaged during shipping. Because of this we highly recommend the customer purchase insurance with the shipping company. We will repair or replace the item and ship the item back to you at our expense. Please allow 3-7 working days for repairs plus shipping time.

One Year Extended Warranty If you have purchased the "Extended Warranty", which is available on the product order pages, the standard 90 day warranty will be extended to one year from the date of purchase. All other standard warranty policies apply.

Advanced Replacements: During the first 7 days from the delivery date, if you cannot wait for an item to be replaced or repaired, we offer the option to purchase a new item and have it shipped directly to you. Once we have received the old item back we will issue a full refund including shipping for the item. Please note, to receive a full refund the item must be received in the packaging it was shipped in and must include all supporting manuals, document and parts. Partial returns will be charged a 20% restocking fee. It is the customers responsibility to make sure the item is returned complete. It is also the customers responsibility to properly package the item and return the item undamaged, therefore we highly recommend insuring the item for shipping. The customer will be charged for damaged equipment.




NOTICE

 

Eyespysupply.com products may not be used to violate the privacy rights of others, or to access or intercept electronic communications in statutes. Phone tapping and eavesdropping is illegal in certain states. In no way whatsoever will eyespysupply.com or its subsidiaries or partners be held responsible for inappropriate or illigal use of these products.

 It is the sole responsibility of the purchaser or user to ensure that the use of any products offered herein are in accordance with the law of the jurisdiction where the equipment is utilized. Please check with your local, state and federal laws.

IT IS THE SOLE RESPONSIBILITY OF THE BUYER TO CONSULT LEGAL COUNSEL FOR THE INTERPRETATION OF ANY LAWS APPLICABLE TO THE AREA OF INTENDED USE OF THESE PRODUCTS.


Our contact information

By email
support@eyespysupply.com.com

By standard mail:
Spy Supply
8553 N. Beach ST
Suite 149
Keller, TX 76244

By phone:
888-234-4579 (between 10 a.m. and 5 p.m. U.S. central time zone)
support@eyespysupply.com

*eyespysupply.com is online only - No local pick up please*



Usefull Links
Spy Tools - The world's most complete surveillance equipment and private detective resource, the Spy Tools Directory.

Private Investigators - read PI Magazine, the trade publication for private detectives, police detectives, SIU Investigators and anyone interested in learning how to become a PI.

Woahoo Directory