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Shipping - Most items ship the same business day. Free domestic ground shipping (on orders over $250.00). More Details

Returns - Easy 7 day return policy. More Details

Privacy - We've partnered with world leaders in technology and security to provide you with an easy to use fully secure on-line shopping experience. We will never sell, rent or give your personal information away. You're always protected when you shop our Online Store. More Details

Warranty - All of the products that we carry are covered by a one year warranty. More Details

 

Spy Supply has been providing security services for over 14 years. Our vast experience in the video surveillance business provides us with a superior level of expertise in providing our clients with the appropriate products and services that they require. Spy Supply is our newest and most exciting entry into the security industry.

Our helpful staff is trained to assist you in picking the appropriate products for your security application.

Every purchase you make from eyespysupply.com is guaranteed to meet or beat your expectations. Our success comes from happy customers telling their friends about us and our products.

We do our best to provide you with quality products at very competitive prices. If you find a lower price elsewhere on a specific item please contact us as we may be able to meet or beat that price to earn your business.

We are a complete online store qualified to help you with your security, surveillance and counter surveillance needs. We respect and honor your need for discretion and confidentiality.

In order for eyespysupply.com to offer our customers outstanding prices and quality service we have implemented the policies listed below.

 

Terms of Sale

We accept the following methods of payment: Visa, MasterCard, Discover, American Express, Paypal, Personal Checks and Money Orders. All prices are listed in US Dollars. We also accept International orders. If you wish to pay by another means not listed above please contact us to make arrangements.

 

Shipping:

Most orders Placed before 2pm are shipped on the same business day. Please note we operate on US Central Time. Under the terms of sale, unless specifically stated otherwise in the product description, we reserve the right to ship within 5 business days.  All items become your property upon pick-up by or delivery to the shipping carrier. We are not responsible for the transit time or delays caused by UPS, FedEx, USPS or any other carrier. We are not responsible for any item(s) lost or damaged in transit.

We ship to the address you provide and use the shipping method you select. Items returned as undeliverable may be resent upon payment by Customer of additional shipping charges. We may substitute the same service type from FedEx, US Postal service for UPS or vice versa at our discretion.

Customer must inspect all goods upon receipt and notify us within 5 business days if any products are missing or damaged. If a lost or damaged shipment is insured, we will initiate a claim on your behalf. If damaged, you must preserve the package and contents for inspection by the shipper’s claims agent.

UPS/FedEx cannot deliver to PO Boxes. We may substitute Priority Mail delivery for UPS/FedEx Ground if the cost is similar, otherwise additional shipping will be due or a street address must be provided.

All packages are sent signature required, no exceptions. No Local Pick-Up. No 3rd party shipping accounts. If you pay using PayPal we will ship to your PayPal registered address as listed on the PayPal transaction page. If your PayPal registered address (confirmed or not) is not correct, please update your PayPal account prior to order.

 

International Buyers - Please note USPS Global Priority Mail does not provide web tracking and packages cannot be insured.

International customers are responsible for any import and/or customs fees, tariffs or taxes.

International orders are subject to a 7 day holding period to verify credit card.

Sorry but we do not ship to Thailand or Indonesia. All orders will be canceled.

 

Privacy Policy

Our site uses the Secure Sockets Layer (SSL) protocol and 128-bit strong
encryption to maintain a very high level of security. We guarantee that your payment information will be safe when you place an order at eyespysupply.com . Our site is protected by the most powerful encryption technology currently available. Your Credit Card is completely safe and is removed from our online systems after 30 days.

This means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at eyespysupply.com

We've partnered with world leaders in technology and security to provide you with an easy to use fully secure on-line shopping experience. We will never sell, rent or give your personal information away. You're always protected when you shop our Online Store.

 

Returns, Credits, Refunds and Repairs

The first 7 Days from the date of delivery:

We offer the following options during the first 7 days from the date of delivery. We cannot allow returns for credit or refunds after this period. After this period the Extended Warranty policies apply.

• Return for Credit: Receive a 100% in-store credit of the total sale price including shipping which can be used towards the purchase of any items we offer.

• Replacement: We offer replacement of any defective or non operational item purchased. When we receive the item we will ship a new item back to you. Please make sure you follow the packaging and RMA guidelines below.

• Return for Refund: Receive a refund of the total sale price minus the shipping costs and a 20% restocking fee. This policy is firm.  Please do not purchase from this site if you do not accept the refund limitations.

• Up-grades: If you find the item purchased is not the right item for the job. You can return it for a 100% in-store credit which you can use towards the purchase of other products we offer.

Guidelines for calculating customer credit

After 7 days from the date of delivery:

After the 7 days from the delivery date the Extended Warranty policies and procedures apply. No refunds will be issued after this date.

Warranty:

Our one year warranty starts the date of purchase. Any item which is defective or nonoperational can be sent back for repair or replacement. The shipping cost to us is the customers responsibility. It is the customers responsibility to make sure the item is properly packaged for shipping and is received by us undamaged. We will not warranty items which have been damaged during shipping. Because of this we highly recommend the customer purchase insurance with the shipping company. We will repair or replace the item and ship the item back to you at our expense. Please allow 3-7 working days for repairs plus shipping time.

Advanced Replacements:

During the first 7 days from the delivery date, if you cannot wait for an item to be replaced or repaired, we offer the option to purchase a new item and have it shipped directly to you. Once we have received the old item back we will issue a full refund including shipping for the item. Please note, to receive a full refund the item must be received in the packaging it was shipped in and must include all supporting manuals, document and parts. Partial returns will be charged a 20% restocking fee. It is the customers responsibility to make sure the item is returned complete. It is also the customers responsibility to properly package the item and return the item undamaged, therefore we highly recommend insuring the item for shipping. The customer will be charged for damaged equipment.

 

Limitations and Customer Responsibilities For Any Return, Replacement or repair:

 

• RMA Numbers: It is the customers responsibility to clearly list the RMA (Return Material Authorization) number on the outside of the shipping container. This number is provided when you email us at support@eyespysupply.com  email with your return instructions. Packages that arrive without an RMA must be sent back to the customer because we have no way of tracking its repair or return. To request an RMA# please submit your request via email at support@eyespysupply.com.  After your request is processed (2-3 days) we will reply to you via email with return instructions and your RMA #. 

• Shipping costs: The customer is responsible for all shipping costs to us.

• Damaged items during return shipping: It is the customers responsibility to make sure the items are returned complete. It is also the customers responsibility to properly package the items and return the items undamaged, therefore we highly recommend insuring the items for shipping with the shipping company. The customer will be charged for damaged equipment.

• Modified Equipment: If equipment is clearly abused or modified by the customer it will not be covered under standard warranty policies and the customer will be charged for any services provided or equipment replaced.

• International Returns: For International returns (Outside of the United States, including Puerto Rico) any duties or brokerage fees are the sole responsibility of the customer. We cannot calculate the costs associated with importation fees or customs brokerage charges; this varies depending on your location and the laws of your country.

• Open or used single use products
• Special order products
• Fees for service performed or shipping
• Real time GPS tracking devices
• Counter-surveillance detectors

 

NOTICE

 

Eyespysupply.com products may not be used to violate the privacy rights of others, or to access or intercept electronic communications in statutes. Phone tapping and eavesdropping is illegal in certain states. In no way whatsoever will eyespysupply.com or its subsidiaries or partners be held responsible for inappropriate or illigal use of these products.

 It is the sole responsibility of the purchaser or user to ensure that the use of any products offered herein are in accordance with the law of the jurisdiction where the equipment is utilized. Please check with your local, state and federal laws.

Our contact information

By email
support@eyespysupply.com.com

By standard mail:
Spy Supply
8553 N. Beach ST
Suite 149
Keller, TX 76244

By phone:
888-234-4579 (between 10 a.m. and 5 p.m. U.S. central time zone)
support@eyespysupply.com